Frequently Asked Questions

Orders are usually dispatched within 1–2 business days and delivered in 3–5 business days depending on your location. Once shipped, you receive a tracking number via Whatsapp/SMS. You can also track orders anytime from the "My Orders" page.

Shipping is free on orders above ₹200. A flat ₹40 charge applies to orders below ₹200. The exact charge is always shown at checkout before you pay.

We accept secure online payments through Razorpay. After you place your order, the Razorpay checkout opens where you can pay by UPI, credit/debit card, net banking or popular wallets — whichever you prefer.

It depends on the item. Every product page shows whether that item is returnable — eligible items can be returned within 7 days of delivery if unused and in original packaging with all tags attached. Items not marked returnable are non-returnable. To start a return, open "My Orders", find the delivered order and tap "Return" — it opens a WhatsApp chat with us. See our Refund & Return Policy for full details.

Once we receive and inspect your return, refunds are processed within 7–10 business days to your original payment method. Shipping charges are non-refundable unless the item was defective or damaged.

Report it within 24 hours of delivery with photos and keep the original packaging. We will arrange a replacement or refund at no cost to you.

Sign in with the email you used at checkout and open the "My Orders" page to see the live status of every order you have placed.

Message us on WhatsApp at +91 82201 84401 for the quickest reply, or email sanjizhanenterprises@gmail.com. Our hours are Mon – Sun: 9:00 AM – 9:00 PM.