Refund & Return Policy

1. Overview

At Sanjizhan Enterprises, we want you to be satisfied with your purchase. Whether an item can be returned is decided per product: each product page clearly shows whether that item is returnable. Items not marked as returnable are non-returnable. This policy explains how eligible returns and refunds work.

2. Return Eligibility

An item can be returned only if all of the following are true:

• The item is marked as returnable on its product page (items not marked returnable are non-returnable)
• The return is started within 7 days of delivery
• The product is unused and in its original packaging with all tags attached
• The product is in resaleable condition
• Your order number is provided

3. Non-Returnable Items

Any product that is not marked as returnable on its product page cannot be returned. Items are commonly non-returnable when they are:

• Perishable or consumable
• Used, worn, or damaged after delivery
• Missing their original packaging or tags
• Customized or personalized
• Digital products or downloadable content
• Sold at a significant discount and marked "Final Sale"

If you are unsure, check the returnability shown on the product page before ordering.

4. How to Start a Return

Returns are handled over WhatsApp so we can guide you through each step:

• Open the "My Orders" page and find your delivered order
• Tap "Return" on the eligible item(s) — this opens a WhatsApp chat with us, with your order details pre-filled
• Tell us the reason and, for damaged or defective items, share photos or a short video
• We will confirm the return and share the return shipping address
• Ship the item back in secure packaging (at your own cost, unless the item is defective or damaged)

You can also reach us on WhatsApp or email sanjizhanenterprises@gmail.com to begin a return.

5. Refund Processing

Once we receive the returned item and verify its condition:

• Refunds are processed within 7–10 business days of us receiving and verifying the return
• The refund is issued to your original payment method
• Refund amount: the product price (delivery charges are non-refundable, except where the item was defective or damaged)

6. Defective or Damaged Items

If you receive a defective or damaged product, please tell us within 24 hours of delivery:

• Start a return from "My Orders" (or message us on WhatsApp) with photos or a video of the damage
• We will arrange a replacement or a full refund at no cost to you
• Return shipping for defective or damaged items is covered by us

7. Exchanges

Exchanges (for example, a different size or model) can be arranged case-by-case over WhatsApp for eligible, returnable items, subject to availability. Return and shipping charges apply unless the original item is defective or damaged.

8. Partial Refunds

A partial refund may be issued if:

• The product has been used but is still in good, resaleable condition
• The item is returned with missing accessories (the deduction is proportional to what is missing)

9. Contact Information

For return and refund inquiries:

• Email: sanjizhanenterprises@gmail.com
• Phone / WhatsApp: +91 82201 84401